Customer Service Centre

 

The Customer Service Centre is located at:
The Administration Centre
129 Showground Road
Castle Hill

Related Links

Main Customer Service Centre detailsCustomer Service Centre

Hours:
8:30 am to 4:30 pm
Monday to Friday
(excluding Public Holidays)

Main Switchboard Telephone:
(02) 9843 0555

Main Fax:
(02) 9843 0409

National Relay Service (TTY phone)
The National Relay Service is a telephone service for hearing impaired and deaf people.  Callers who are deaf, have a hearing or a speech impediment may call Baulkham Hills Shire Council by dialling (02) 8850 5622

Email: baulk@bhsc.nsw.gov.au

The Customer Service Centre located in the Administration Centre is the one-stop-shop for all of Council’s services.  Council’s Customer Service Team works to promote effective and productive services within our local and wider community

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace
  • File access and retrieval
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services

All payments can be made at the Customer Service Centre using cash, cheque, Eftpos, Visa & Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

Other Customer Service locationsLibrary 1

Vinegar Hill Memorial Library and Community Centre

Hours:
Monday: 10am - 6pm
Tuesday: 10am - 6pm
Wednesday: 10am - 6pm
Thursday: 10am - 9pm
Friday: 10am - 6pm
Saturday: 10am - 5pm
Sunday: 1pm - 5pm
(excluding Public Holidays)

Telephone: 8889 5200

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services.

 

Important Note: We cannot accept payments in cash. Payments can be made at the Vinegar Hill Memorial Library and Community Centre using cheque, Eftpos, Visa and Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

Castle Hill Library

Hours:

10:00 am to 8:00 pm
Monday to Friday
10:00 am to 5:00 pm
Saturday
1:00 pm to 5 pm
Sunday
(excluding Public Holidays)

Telephone:
(02) 9761 4510

Fax:
(02) 9761 4592

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Development application lodgement
  • Permits and Licences
  • Payments
  • Property Information
  • Changes of address
  • Council business papers
  • Justice of the Peace
  • Community Information
  • Recreation
  • Rates payments and enquiries
  • Companion Animal Registration
  • Tree preservation
  • Waste Services

Important Note: We cannot accept payments in cash. Payments can be made at the Castle Grand Library using cheque, Eftpos, Visa and Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

Baulkham Hills Library

Hours:
10:00 am to 8:00 pm
Monday
10:00 am to 5:20 pm
Tuesday to Friday
10:00 am to 1:00 pm
Saturday
(excluding Public Holidays)

Telephone:
(02) 9639 4874

Fax:
(02) 9686 7629

Our professional and friendly staff are multi-skilled to answer a broad range of enquiries and will make every effort to resolve your enquiry.

Customer service staff will assist you to find the information you need, or to transact your business in a wide range of services including:

  • Customer requests, compliments or complaints
  • Council business papers
  • Justice of the Peace (Thursday 10:00 am to 1:00pm)
  • 149 certificate
  • Community Information
  • Recreation Information
  • Rates payments and enquiries
  • Companion Animal Registration
  • Waste Management

Important Note: We cannot accept payments in cash. Payments can be made at the Baulkham Hills Library using cheque, Eftpos, Visa and Mastercard. Please note that payments by credit card attract a 1% merchant service fee.

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